GENERAL INFORMATION

Last Revised on October 8, 2022

1. SHIPPING AND DELIVERY

21 APOLLO will not process any order for which a post office box or APO/FPO address is provided.

1.1 Receiving Time

Receiving Time = Processing Time + Shipping Time

Processing Time: The product processing time normally takes about 1-2 Working Day(s), depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product.

Shipping Time:

 

UK delivery aim:      1-2 Working Day(s)

Europe delivery aim:      3-5 Working Days
Worldwide delivery aim:      5-7 Working Days

1.2 Shipping Costs

UK delivery:      FREE

Europe delivery:      £5
Worldwide delivery:      £10

1.3 Problems of Delivery

Any failure to deliver or late delivery exceeding eight (8) working days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) working days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand , if possible, on the delivery notice, and sign. 
 

2. RETURNS, REPLACEMENTS AND REFUNDS

If the products do not conform to your order or you are not satisfied with them, you may return them for an exact replacement or request a refund according to the terms and conditions contained in the section entitled "Returns, Replacements & Refunds". See also Specific Terms and Conditions of Sale as applicable to your order.

For worldwide orders, all sales are final. No returns or exchanges.

 

2.1 Returns

Returned products must be in their perfectly saleable, original condition and if applicable, packaging, together with their purchase invoice or a copy in the case of a partial return. 21 APOLLO has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

21 APOLLO will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.


Please contact Customer Service to receive the return instructions.

2.2 Replacements

You may exchange an item for the exact replacement of that item, which may vary by size if applicable. If you replace an item for another item of greater value due to size or configuration, you shall pay the difference in price. If you request an exact replacement for an item of lesser value due to size or configuration, you will be refunded within ten (10) working days of receipt of the item returned by crediting your debit or credit card.

2.3 Refunds

If you request a refund, 21 APOLLO will use commercially reasonable efforts to ensure that any refund will be made within ten (10) working days of receipt of the product returned by crediting your debit or credit card. Under no circumstances will you be granted an electronic credit usable on the Website.

3. TAXES AND DUTIES

All orders: Taxes and Duties are Included in product price.

4. RESERVED RIGHTS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

(a). an irregular or excessive returns history;


(b). an irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
 

(c). potential fraudulent or criminal activity.


Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.